Frequently Asked Questions

1) What is a Virtual Phone Line Service Phone Service?
Virtual Phone Line Service gives you a new phone number on your existing phone line.

This new number can be of another state or another country, and it can be make to ring any regular phone number, anywhere in the world.

You can now have 2 numbers or more, one for your friends, and one for work and one for family.

2) How does Virtual Phone Line Service works?
It is very simple, just like Call Forwarding works, we simply forward another number to your existing number, but the new number can be from any other country.

It’s like having a virtual office in another city, state or Country.

3) Can I get a Virtual Phone Line to ring my cell phone?
Yes, You can make a virtual phone line number that can have a Ring to Number as your cell phone number, When you travel to another country, you can buy a local Mobile, and forward your calls to that number, saving tons of roaming charges.

4) Can I get a 1800 number on my cell phone?
Yes, You can get a 1800 number on your cell phone
5) Is it hard to Install?
There is NO INSTALLATION for Virtual Phone Line at your end; we simply forward a new number to your old number.

6) What does it cost?
Virtual Phone Line Service has different rates for different countries phone numbers that we offer.

Further more the rates also vary on the RING TO number that you choose, those rates are on www.virtualphoneline.com/callrates/
Please visit www.virtualphoneline.com/rates/ for complete rate plans.

7) Are there any start-up costs?
Yes the start-up cost is only $13.

8) Can I take my phone line and number with me when I travel?
Absolutely. You can map your virtual Phone Line number to ring to any number, anywhere in the world, So when you travel, you can map it to your local number overseas.

9) Can I transfer my current phone number to Virtual Phone Line Service?
Transferring your current phone number is not available at this time.

10) How do you bill for services?
Virtual Phone Line Service will charge your credit card automatically on a monthly basis. Your billing cycle starts when your telephone number is assigned to you. Thereafter, you’ll be able to view your up-to-date charges online at any time from any computer with a Web browser, from http://www.virtualphoneline.com/login/ Use your user name and password, and click on account statement.

11) Can I use Virtual Phone Line Service without a credit card?
Yes, You can wire us or send us money through Western Union. The details how to send money through Western union are on www.virtualphoneline.com/wu . You can also send us the money through PAY PAL then pay pal account address is [email protected]. Your Pay Pal rating should be 5. The minimum amount we accept is $100. Also there is a handling fee of $25 to accept payments via wire or money order.

Your account will automatically stop working when the balance reaches below Zero.

12) Will I get a paper invoice?
No, you won’t. In order to bring excellent service at the lowest possible cost to our customers, your Virtual Phone Line Service monthly charges and account activity can be viewed online only. Your online account statement is available 24/7. To keep a paper record of your phone activity, simply print one off the Web.

13) How do I report a service problem?
Simply contact us via your online account by logging in to your account.

14) Can I cancel at any time?
Yes. You can cancel your service at any time. If you cancel within the first 30 days of service for any reason, we’ll waive the activation charges but not the monthly charges nor the international minutes you have used.

15) My question was not answered, how do I contact you?
If you are already our customer, please login to your account and click on contact us, If you are not yet our customer & for Any Kind of further Questions or Placing an order please visit our contact us form or email to [email protected]

16) What is the credit rating you provide to your Virtualphoneline customer?
When customer signup on the website by default his rating will be 1. He can forward the calls to zone1 countries which are mention on www.virtualphoneline.com/rates

If customer would like to increases his/her ratings then they need to provide more documents and we need to speak with him on phone.
If customer would like to forward calls on zone4 countries then they need to pay via western union or bank wire.

17) How many types of credit rating are there?
There are four types of credit card rating.
If you want to allow customer to pay via credit card and the card in outside USA/Canada then you need to increased there ratings.

18) What do you mean by two star rating?
If you have two star ratings then you can forward the calls to zone 2 countries.

19) What is the advantage of 3 Star rating?
If you have 3 star ratings then you can forward the calls to zone3 and you don’t need to match the address if you are paying via credit card.

20) How can customer convert himself to 3 star rating?
If you would like to increase your ratings to 3 and you are paying via credit card then you need to provide billing statement and a photo id or passport copy.

21) What is the advantage of 4 Star rating?
Once you have 4 star ratings then you can forward the calls to zone4 countries or any where in the world.
You will be allowed to use credit card from any where in the world.

22) How can customer convert himself to 4 star rating?
If customer would like to increase his rating then he need to provide us documents and open a complain ticket from there account so we can increased the ratings.

23) If some one depositing money through Pay Pal or Western union then what will be his rating?
If customer pay via paypal or western union then we can increased his ratings to 3 or 4 depending upon the customer requirement.

We KNOW that once you try the Virtual Phone Line Service Phone Service, you will LOVE IT!